We accept returns and exchanges within 14 days of receiving your order. Returns after this timeframe will not be accepted. ALL SALE PRODUCTS ARE FINAL SALE — NO RETURN OR EXCHANGES. Please visit our customer care page for all customer service inquiries prior to placing your order.
Orders will be packaged and ship out within 2 business days (our warehouse is closed Saturdays and Sundays).
We’re excited to offer seamless shipping options for our customers in Canada, the USA, and internationally. Here’s everything you need to know about our rates and policies:
Canada Shipping Rates
FREE SHIPPING:
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Orders over $250 (excluding tax) are shipped via ICS, Canpar, Purolator, Fedex and UPS Expedited Parcel with tracking.
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FREE Curbside Pickup: Skip the shipping fees by picking up your order at our warehouse during pickup hours. Learn how to find us.
Standard Rates for Orders Under $250 or Bulky Items:
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$20: Soft goods and select hard goods accessories.
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$40: Bulky items like travel bags, skimboards, and bodyboards.
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$100: Surfboards shorter than 8ft.
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$200: Surfboards 8ft and longer.
Additional charges may apply for shipments to remote locations (e.g., Northwest Territories, Haida Gwaii, Tofino, Newfoundland, Interior BC, QC and AB).
For orders with three or more surfboards, email aloha@surfthegreats.org for an estimated shipping rate.
USA (Continental) Shipping Rates
FREE SHIPPING:
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Orders over $350 qualify for free shipping anywhere in the Continental USA (some exclusions apply).
Standard Rates for Orders Under $350 or Bulky Items:
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$30: Soft goods and select hard goods accessories.
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$60: Bulky items like travel bags, skimboards, and bodyboards.
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$350: Surfboards under 8ft.
Any duties, taxes, or associated brokerage fees are the responsibility of the customer.
We do not ship surfboards 8ft or longer to the USA. Additional charges may apply for shipments to Hawaii, Alaska, or remote locations. For orders with three or more surfboards, email aloha@surfthegreats.org for an estimated shipping rate.
International Shipping
We proudly ship worldwide! International shipping rates are automatically calculated and shown at checkout.
- We do not ship surfboards 8ft or longer internationally.
- Duties, taxes, or brokerage fees are the customer’s responsibility.
- Additional shipping rates may apply depending on your location and the type of item ordered.
- If extra fees are required, we will contact you before processing your order. If shipping is unavailable for your location, we reserve the right to cancel and refund your order.
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