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Customer Care

Order Processing
Every order is processed within 3 business day. If the item you ordered is available in stock, we will ship it to you right away. In case we don't have the item you ordered, we will screen print it in our next batch. We print new orders every two weeks.

Shipping
We currently ship to Canada, USA, Mexico, Barbados, Costa Rica, Australia, New Zealand, South Africa, Europe, Scandinavia, Hong Kong, Japan and South Korea. Shipping rates vary according to number of pieces. Free shipping to all orders over $100 worldwide.

    To inquire about shipping to other destinations, please email us at aloha@surfthegreats.org.

     

    Returns & Exchanges
    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.


    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds
    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at aloha@surfthegreats.org.

    Sale items
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aloha@surfthegreats.org and send your item to:

    Surf the Greats
    75 Markham St, Unit 3
    Toronto, ON Canada
    M6J 2G4


    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    To return your product, you should mail your product to: 

    Surf the Greats
    408-196 Spadina Ave.
    Toronto, ON Canada
    M5T 2C2


    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Sizing Guide (Inches)
    Chest is measured 1" below the arm hole. The length is measured from the bottom of the neckline on the back to the bottom hem. All measurements are in inches.

    Tees (Slim Fit)

     

    XS S M L XL
    Chest 35 36 39 42 45
    Length 25 27 28 29 30 

    Melange Sweater

    XS S M L XL
    Chest 36 38 43 46 50
    Length 26 27 28 29 29

    Hoodie

    XS S M L XL
    Chest 39 43 46 49 52
    Length 24 26 27 28 30

    Care Instructions
    Machine wash cold. Do not use chlorine. Tumble dry, half load, delicate cycle or hang dry.